{"id":1243,"date":"2025-11-02T19:10:08","date_gmt":"2025-11-02T19:10:08","guid":{"rendered":"https:\/\/gts-countmaster.com\/wp-new\/?page_id=1243"},"modified":"2026-02-19T15:12:06","modified_gmt":"2026-02-19T15:12:06","slug":"service-support","status":"publish","type":"page","link":"https:\/\/gts-countmaster.com\/en\/service-support\/","title":{"rendered":"Service & Support"},"content":{"rendered":"
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Service &
\nSupport<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Personal, direct and available worldwide!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our service does not end with delivery \u2013 it continues to support our customers worldwide throughout the entire lifecycle of their systems. With personal assistance, remote support and on-site service, we ensure maximum availability and rapid response. This guarantees long-term satisfaction, reliable processes and the optimal performance of every machine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Service &
\nSupport<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Personal, direct and available worldwide!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our service does not end with delivery \u2013 it continues to support our customers worldwide throughout the entire lifecycle of their systems. With personal assistance, remote support and on-site service, we ensure maximum availability and rapid response. This guarantees long-term satisfaction, reliable processes and the optimal performance of every machine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t+49-7131-285100<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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On-site service
Worldwide<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our service team is available on working days \nfrom 7:00 a.m. to 5:00 p.m. (CET)<\/strong><\/p>


Whenever on-site assistance is required, our qualified technicians are ready to support you worldwide.<\/p>


They assist with the commissioning of your machine, support the optimisation of ongoing processes and provide targeted training for your staff in the operation of the system \u2013 ensuring that you can make full use of the potential of your equipment.<\/p>


Rely on a service that thinks ahead and on people who are dedicated to your success.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our support team provides fast and effective solutions \u2013<\/strong>
wherever you are located.<\/strong><\/p>


Through telephone support, secure remote access, performance data analysis and video communication, we keep your machines
operating at peak performance.<\/p>


Remote service via a secure VPN connection enables our engineers to perform efficient diagnostics, resolve issues quickly and install updates directly on your system.<\/p>


This minimises downtime and ensures reliable production processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Service &
\nSupport<\/h2>\t\t\t\t<\/div>\n\t\t
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Whether by phone, video or on-site at your premises, you can count on our service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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In-House
Manufacturing<\/h2>\t\t\t\t<\/div>\n\t\t
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To ensure quality, flexibility and fast response times, we manufacture all machine parts on site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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On-Site
Showroom<\/h2>\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tPersonalised consultation and application testing in our showroom.
\nExperience our quality, precision and efficiency first-hand.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Engineering &
Planning<\/h2>\t\t\t\t<\/div>\n\t\t
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Our in-house design department develops tailored solutions to meet your requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Service &
\nSupport<\/h2>\t\t\t\t<\/div>\n\t\t
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Whether by phone, video or on-site at your premises, you can count on our service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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In-House
Manufacturing<\/h2>\t\t\t\t<\/div>\n\t\t
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To ensure quality, flexibility and fast response times, we manufacture all machine parts on site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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On-Site
Showroom<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tPersonalised consultation and application testing in our showroom.
\nExperience our quality, precision and efficiency first-hand.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Engineering &
Planning<\/h2>\t\t\t\t<\/div>\n\t\t
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Our in-house design department develops tailored solutions to meet your requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Service & Support pers\u00f6nlich, direkt und weltweit f\u00fcr Sie da! Unser Service h\u00f6rt nicht bei der Auslieferung auf \u2013 er begleitet unsere Kunden weltweit zuverl\u00e4ssig im gesamten Betriebsprozess. Durch pers\u00f6nliche Betreuung, Fernwartung und Vor-Ort-Eins\u00e4tze sorgen wir f\u00fcr maximale Verf\u00fcgbarkeit und schnellen Support. So sichern wir langfristige Zufriedenheit, stabile Abl\u00e4ufe und den optimalen Einsatz jeder Maschine. […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1243","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gts-countmaster.com\/en\/wp-json\/wp\/v2\/pages\/1243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gts-countmaster.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gts-countmaster.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gts-countmaster.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gts-countmaster.com\/en\/wp-json\/wp\/v2\/comments?post=1243"}],"version-history":[{"count":3,"href":"https:\/\/gts-countmaster.com\/en\/wp-json\/wp\/v2\/pages\/1243\/revisions"}],"predecessor-version":[{"id":5256,"href":"https:\/\/gts-countmaster.com\/en\/wp-json\/wp\/v2\/pages\/1243\/revisions\/5256"}],"wp:attachment":[{"href":"https:\/\/gts-countmaster.com\/en\/wp-json\/wp\/v2\/media?parent=1243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}